Meet the Bridgeway Team: The Receptionist Who Knows Every Kid by Name

At Bridgeway Integrated Healthcare Services, we often talk about whole-person care. But what does that really look like when a child walks through the door for the very first time, scared, maybe overwhelmed, and unsure of what to expect?

• It looks like a warm smile.
• It sounds like a friendly, “Hey Jackson! So good to see you today.”
• It feels as if someone already knows your story before your appointment begins.

That’s the power of a great receptionist. Across our nine Bridgeway locations, from Brigham City to St. George, our front desk team plays a larger role than you might expect in our integrated care model.

Today, we’re shining a spotlight on the real heart of our centers: the receptionist who knows every kid by name.

Why the Front Desk Matters in Integrated Care

When people think of healthcare, they often picture the doctor’s office or the therapy room. But for families navigating autism, behavioral therapy, or mental health services, the first point of contact is often the front desk. And that first impression sets the tone.

At Bridgeway, receptionists are trained to do more than check people in. They:

• Welcome kids by name to create familiarity and comfort
• Know family dynamics and preferred routines
• Help coordinate between ABA therapy, mental health sessions, and primary care visits
• Understand how to de-escalate anxious behaviors
• Speak with empathy and professionalism, even during high-stress situations

This extra layer of care is especially vital in autism support services, where consistency, trust, and familiarity are key to effective therapy.

Meet Maria: The Receptionist Who Remembers It All

At our Taylorsville, UT headquarters, Maria is the first face many families see. Parents often joke that she must have a photographic memory. Still, really, it’s her deep commitment to each child’s journey that helps her remember every name, every favorite toy, and every sibling’s school schedule.

“I don’t see it as checking in patients,” Maria says. “I see it as welcoming my community.”

And it shows. From waving at a non-verbal child who lights up when he sees her, to giving a thumbs-up to a nervous teen before a mental health therapy session, Maria is the quiet thread that keeps each family visit feeling safe and personal.

If you’re looking for pediatric behavioral therapy in Taylorsville, this is the kind of environment you’ll walk into.

Table: What Receptionists at Bridgeway Really Do

Designed for Families: A Whole-Person Experience

Bridgeway isn’t just a clinic. It’s a place where medical care, behavioral therapy, and education are woven together into a supportive, seamless experience.

Our integrated healthcare means that one receptionist might help:

• A mom book ABA therapy for her child
• A college student find a mental health therapist near them
• A parent refill their child’s ADHD medication through in-house primary care
• A family sign up for our Academy educational support program

By knowing each family’s unique situation, our team helps reduce the stress of navigating multiple systems.

“She Knows When My Son Is Having a Bad Day”

Families across our centers, from St. George to Riverdale, often mention how receptionists make their day easier, especially during the most challenging times.

One mom from Lehi, UT, shared this story:

“My son has autism, and some days just don’t go well. When we walk in, and the receptionist has already made a quiet room ready because she saw it in his eyes, it means everything. It means we’re seen.”

This small act of recognition is part of why so many parents search for autism support services and end up at Bridgeway. They’re not just looking for therapy, they’re looking for people who understand.